The Grievance Mechanism for the DGM Global project can be accessed, anonymously (if you wish), by email, phone, or through a secure web portal.

How to file a grievance:

  1. Telephone:
    United States: Call (866) 294-8674 (toll-free)
    Outside the United States: Use the dropdown menu on the Ethics Point website for a list of toll-free numbers and instructions for your country.

  2. Email:

  3. Ethics Point Web Portal:

  4. Mail:

    Senior Director of Risk Management and Compliance
    Conservation International
    2011 Crystal Drive, Suite 600
    Arlington, VA 22202, USA

For more information:

DGM Global Executing Agency: Conservation International
Attn: Johnson Cerda
Address: 2011 Crystal Drive, Suite 600
Arlington, VA, 22202, USA
Phone Number: (703) 341-2439

All grievances received by or elevated to the DGM Global Project, along with the status of actions in response to these grievances will be posted on this page. 

Grievances submitted or elevated to the DGM Global Project:

July 2016 - DGM Cote d'Ivoire

- Status: Resolved as of December 20, 2017

- “The DGM GSC Grievance subcommittee acknowledges the notification of the official suspension of the DGM transitional process, and the cancelation of interim ‘transition’ committee in Cote D’Ivoire on October 24, 2016 – a government decision based on several local representative’s complaints about the National Steering Committee selection process at that time. Without taking a position on these decisions, and based on the information received, the DGM GSC Grievance sub-committee considers that the complaint has been addressed by the CDI government and that a process exists for communities to participate in the CDI DGM NSC selection process.  With this information, the DGM GSC Grievance subcommittee considers the CDI complaint closed.”

Any grievances related to specific DGM country projects should be submitted according to the systems in place for those country projects.

Burkina Faso
Democratic Republic of the Congo