Global Project | Knowledge Exchanges | Steering Committee | Accountability
Accountability
The Grievance Mechanism for the DGM Global project can be accessed, anonymously (if you wish), by email, phone, or through a secure web portal.
How to file a grievance:
Telephone:
United States: Call (866) 294-8674 (toll-free)
Outside the United States: Use the dropdown menu on the Ethics Point website for a list of toll-free numbers and instructions for your country.Ethics Point Web Portal: https://secure.ethicspoint.com/domain/media/en/gui/10680/index.html
Mail:
Senior Director of Risk Management and Compliance
Conservation International
2011 Crystal Drive, Suite 600
Arlington, VA 22202, USA
For more information:
DGM Global Executing Agency: Conservation International
Attn: Johnson Cerda
Address: 2011 Crystal Drive, Suite 600
Arlington, VA, 22202, USA
E-mail: dgmglobal@conservation.org
Phone Number: (703) 341-2439
All grievances received by or elevated to the DGM Global Project, along with the status of actions in response to these grievances will be posted on this page.
Grievances submitted or elevated to the DGM Global Project:
June 22, 2020 - DGM Mexico
Status: Addressed as of August 6, 2020
“On June 22, 2020 the DGM Global Steering Committee (GSC) Grievance subcommittee received an anonymous complaint related to activities implemented by the Mexico DGM country project. After reviewing the content of the complaint, the members recommended the DGM GSC Co-Chairs forward the complaint to Mexico DGM SIRASIQ system for them to address this complaint. The information was sent to SIRASIQ on June 29, 2020. On July 31, 2020 the SIRASIQ system responded to DGM Global with a report sent through CI’s EthicsPoint system. This report was sent to the anonymous complainant on August 4, 2020 through CI’s EthicsPoint system. With this action, the DGM GSC Grievance subcommittee considers that this complaint has been addressed. For additional information please contact the DGM Mexico grievance mechanism (SIRASIQ) https://www.mde-mexico.org/#sirasiq at informacion.mde@ra.org.”
Status: Resolved as of December 20, 2017
“The DGM GSC Grievance subcommittee acknowledges the notification of the official suspension of the DGM transitional process, and the cancelation of interim ‘transition’ committee in Cote D’Ivoire on October 24, 2016 – a government decision based on several local representative’s complaints about the National Steering Committee selection process at that time. Without taking a position on these decisions, and based on the information received, the DGM GSC Grievance sub-committee considers that the complaint has been addressed by the CDI government and that a process exists for communities to participate in the CDI DGM NSC selection process. With this information, the DGM GSC Grievance subcommittee considers the CDI complaint closed.”
Any grievances related to specific DGM country projects should be submitted according to the systems in place for those country projects.
Brazil
Burkina Faso
Democratic Republic of the Congo
Ghana
Indonesia
Mexico
Mozambique
Peru